Return and Cancellation Policy

Replacements and Delivery Concerns

Each order is accompanied by a tag with care instructions with best practices for keeping your flowers fresh for as long as possible. Should there be a question as to the quality of the flowers once received, Sugar Flowers and Leaves must be notified within 24 hours of receiving the product. Our team will be happy to give thoughtful consideration and to work with you on a replacement of equal or greater value. We can be contacted at  designer@sugarflowersandleaves (feel free to include photos) or by phone at 412-915-3069. No replacements will be issued after 24 hours of order receipt, nor will replacements be made based on improper plant or flower care on the part of the recipient.

SF&L is not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

Refunds, cancellations, or replacements will not be issued due to incorrect delivery information provided by the customer. Incorrect addresses, addresses with restricted access, recipients not available to receive delivery, or any other reason the product cannot be successfully delivered will not result in refunds or replacements. 

In the case of institutional deliveries (hospitals, nursing care facilities, schools, office buildings etc.) where the delivery is required to be left at a drop off point or front desk, we are not responsible for incomplete or incorrect delivery. No refunds or replacements will be issued.

Cancellations

Cancellations will not be accepted after the order is accepted and payment is confirmed. The order delivery may be redirected to another location or recipient (additional delivery fees may apply). 

Substitutions

Due to the nature of the cut flower and plant industry and the volatility of the hard goods market, materials (flowers, plants and/or containers) of equal or greater value may be substituted. All of our designs are “Designer’s Choice” and use the freshest available product. Colors may vary slightly but our design aesthetic will remain intact.

Sugar Flowers and Leaves reserves the right to change, modify, or amend this policy at any time.